Negotiatus
Spend management software
Role
Freelance UI Designer
Responsibilities
Clearly convey where orders were in transit, communicate delivery times, and what items were to be delivered.
Team members
Julian Norton, Senior Product Manager
Remote part time freelance product designer for spend managment software Negotiatus. Worked with Product manager to improve user experience of order tracking and order history section of dashboard.
Negotiatus is a one-stop shop for companies to purchase all their office necessities, from kitchen snacks to office furniture.
We noticed users had a poor experience tracking their packages. Our user interface did not clearly convey delivery date, status, or even what was in a specific order. The goal for this redesign was to clearly convey where orders were in transit, and communicate delivery times.
Original UI of the order tracking page.
Findings
We had to account for different sources and carriers as well as different stages of order processing. After some consideration, we came to the conclusion that orders will most likely have 6 high level scenarios:
processing info
partial info
full info
delivered
tracking information emailed
and no information
Order information status: Delivered
Order information status: Tracking information emailed
Order information status: No tracking information
Final UI designs
Process sketch